Account and verification
Identity checks, location checks, account status.
- Verifying your identityWhy STX verifies your identity, what to expect, and what to do if your account is still pending review.
- Location checksSTX confirms you are in Ontario each time you wager. How the check works on phone and web, and how to fix a failed check.
- Account statusWhat it means when your account is pending, locked, inactive (dormant), in cool off, self-excluded, suspended or closed, and what to do.
- I can't log inWhat to do if you forgot your password or the email on your account, your account is locked or dormant, or it says it is not active.
- Changing your detailsHow to update your name, address, email or phone number on your STX account.
- Closing your accountHow to close your STX account, and how to take a break instead.