# STX Help Center (Ontario)

> Help for STX customers in Ontario: accounts and identity checks, deposits and withdrawals, betting on sports contracts on the exchange, STX Points and responsible gaming. Contact: contactus@stxapp.ca.

## Getting started

- [What is STX?](https://help.stxapp.ca/articles/what-is-stx.md): STX is a sports betting exchange licensed by the Alcohol and Gaming Commission of Ontario. You wager against other players.
- [Who can join STX?](https://help.stxapp.ca/articles/who-can-join.md): You must be 19 or older, complete identity verification, and be physically in Ontario when you place a wager.
- [Your first wager](https://help.stxapp.ca/articles/your-first-wager.md): From sign-up to your first settled wager, step by step.

## Account and verification

- [Account status](https://help.stxapp.ca/articles/account-status.md): What it means when your account is pending, locked, inactive (dormant), in cool off, self-excluded, suspended or closed, and what to do.
- [I can't log in](https://help.stxapp.ca/articles/cant-log-in.md): What to do if you forgot your password or the email on your account, your account is locked or dormant, or it says it is not active.
- [Changing your details](https://help.stxapp.ca/articles/changing-your-details.md): How to update your name, address, email or phone number on your STX account.
- [Closing your account](https://help.stxapp.ca/articles/closing-your-account.md): How to close your STX account, and how to take a break instead.
- [Location checks](https://help.stxapp.ca/articles/location-checks.md): STX confirms you are in Ontario each time you wager. How the check works on phone and web, and how to fix a failed check.
- [Verifying your identity](https://help.stxapp.ca/articles/verifying-your-identity.md): Why STX verifies your identity, what to expect, and what to do if your account is still pending review.

## Deposits and withdrawals

- [Depositing funds](https://help.stxapp.ca/articles/depositing-funds.md): How to fund your STX account with Interac e-Transfer or wire transfer, the minimum deposit, and what to do if a deposit hasn't arrived.
- [Why is my balance different?](https://help.stxapp.ca/articles/why-is-my-balance-different.md): Account balance, available balance, money in orders and positions, and why they differ.
- [Withdrawing funds](https://help.stxapp.ca/articles/withdrawing-funds.md): How to withdraw from your STX account, how withdrawals are reviewed, and why a withdrawal can take longer.

## Using the exchange

- [API and automated trading](https://help.stxapp.ca/articles/api-and-automated-trading.md): STX has a public API for placing and managing orders. Where to find the documentation, and what Ontario API users need.
- [I won. When do I get paid?](https://help.stxapp.ca/articles/getting-paid.md): Winning positions settle automatically after the event ends. You do not need to close them.
- [How to place Limit Order?](https://help.stxapp.ca/articles/limit-orders.md): What a limit order is, how its price works, and how to place one on STX.
- [How to Place a Wager (buy/sell)?](https://help.stxapp.ca/articles/place-a-wager.md): How to buy or sell contracts on an STX market, and how YES and NO outcomes settle.
- [Reading a market](https://help.stxapp.ca/articles/reading-a-market.md): What buying and selling mean, what a price like 68¢ or -213 tells you, and what quantity means.
- [Results and voided markets](https://help.stxapp.ca/articles/results-and-voided-markets.md): What to do if you think a market settled the wrong way, and what happens when an event is postponed or suspended.

## Fees

- [Fee Schedule](https://help.stxapp.ca/articles/fee-schedule.md): STX's fees in Ontario. Maker wagers are free; taker wagers pay a fee set by the price and your loyalty tier, at most 2.5¢ per contract.
- [Fees](https://help.stxapp.ca/articles/fees.md): What STX charges. Maker wagers are free; taker wagers pay a small fee that depends on the price and your loyalty tier.

## Loyalty program

- [Do STX Points Expire?](https://help.stxapp.ca/articles/do-stx-points-expire.md): No STX Points do not expire. Once in a tier you will never drop below that.
- [How are STX Points calculated on wagers?](https://help.stxapp.ca/articles/how-are-stx-points-calculated-on-wagers.md): How many STX Points you earn per dollar wagered, and which wagers count.
- [How do I earn STX Points?](https://help.stxapp.ca/articles/how-do-i-earn-stx-points.md): The ways to earn STX Points: wagering on STX and referring friends.
- [How do I earn STX Points through referrals?](https://help.stxapp.ca/articles/how-do-i-earn-stx-points-through-referrals.md): Share your STX referral code with your friends and when they sign up and wager you both earn 100 STX Points.
- [How Many Points Do I Need for Each Tier?](https://help.stxapp.ca/articles/how-many-points-do-i-need-for-each-tier.md): The STX Points needed for each loyalty tier, from Rookie to Hall of Fame.
- [How to redeem STX Points?](https://help.stxapp.ca/articles/how-to-redeem-stx-points.md): How to use your STX Points, and what they get you on STX.
- [Promotions and referral codes](https://help.stxapp.ca/articles/promotions-and-referral-codes.md): How STX promotions work, and what to do if you forgot to enter a referral code when you signed up.
- [What are STX Points?](https://help.stxapp.ca/articles/what-are-stx-points.md): STX Points are rewards you earn when you wager on STX, win or lose. What they are and how they add up.
- [What do STX Points do for me?](https://help.stxapp.ca/articles/what-do-stx-points-do-for-me.md): What STX Points do for you: higher tiers, lower fees and other rewards.

## Responsible gaming

- [Cool Off Period](https://help.stxapp.ca/articles/cool-off-period.md): Take a short break from STX with a cool off period. How to set one and what it means for your account.
- [Deposit Limits](https://help.stxapp.ca/articles/deposit-limits.md): Set a deposit limit to control how much you can deposit into your STX account, and how to change it.
- [Limit History](https://help.stxapp.ca/articles/limit-history.md): Where to see the history of the player limits you have set on your STX account.
- [Loss Limit](https://help.stxapp.ca/articles/loss-limit.md): Set a loss limit to control how much you can lose over a period, and how to change it.
- [Max Wager Limit](https://help.stxapp.ca/articles/max-wager-limit.md): Set a max wager limit to cap the amount you can have at risk, per account and per order.
- [Responsible Gaming at STX](https://help.stxapp.ca/articles/responsible-gaming.md): How STX works, what prices mean, warning signs, the self-assessment, player protection tools and where to get help 24/7.
- [Responsible Gaming Resources](https://help.stxapp.ca/articles/responsible-gaming-resources.md): Free, confidential help lines and resources for anyone with concerns about their gambling.
- [Self Exclusion Period](https://help.stxapp.ca/articles/self-exclusion-period.md): Exclude yourself from STX for a longer period, the options available, and how to set it up.
- [Time Limits](https://help.stxapp.ca/articles/time-limits.md): Set a time limit to control how many hours you spend on STX, and how to change it.

## Glossary

- [0 to 100 Pricing](https://help.stxapp.ca/articles/0-to-100-pricing.md): How STX shows prices on a 0 to 100 scale, and what a price means for a YES or NO contract that settles at $1 or $0.
- [Account Balance](https://help.stxapp.ca/articles/account-balance.md): What your Account Balance includes: deposits, settled winnings and losses, fees and withdrawals.
- [Available Balance](https://help.stxapp.ca/articles/available-balance.md): Your Available Balance is the cash you can use for new orders: funds not tied up in open orders or positions.
- [In Order Liability](https://help.stxapp.ca/articles/in-order-liability.md): In Order Liability is the amount held for your open orders that have not matched yet, and when it is released.
- [Orders](https://help.stxapp.ca/articles/orders.md): How orders work on STX: buy and sell orders, and what happens when another player's order matches yours.
- [Portfolio Value](https://help.stxapp.ca/articles/portfolio-value.md): Your Portfolio Value is what your holdings are worth at market prices: available balance, positions and orders.
- [Position Risk](https://help.stxapp.ca/articles/position-risk.md): A Player’s Position Risk is the aggregate amount of risk they currently hold in Open Positions.
- [Positions](https://help.stxapp.ca/articles/positions.md): What an open position is, how it is created, and what it means for the outcome you are backing.
- [Potential Fee](https://help.stxapp.ca/articles/potential-fee.md): The most you could pay in fees on an open position. Since June 22, 2026, a taker fee is charged when your order fills, not at settlement.
- [Settlements](https://help.stxapp.ca/articles/settlements.md): When and how a position settles on STX: closing wagers and market results.
- [Smart Wallet](https://help.stxapp.ca/articles/smart-wallet.md): How the STX Smart Wallet frees up your Available Balance when an order would reduce your risk.

## Other

- [Contact us](https://help.stxapp.ca/contact.md): How to reach STX customer support in Ontario.
- [Hi, how can we help?](https://help.stxapp.ca/index.md): Answers about your STX account, deposits and withdrawals, betting on the exchange, STX Points and responsible gaming.

## Lists

- [All articles](https://help.stxapp.ca/articles.md): Every Help Center article, with its topics.
- [Topics](https://help.stxapp.ca/topics.md): Every Help Center topic.
- [Getting started](https://help.stxapp.ca/topics/getting-started.md): What STX is, who can join and your first wager.
- [Account and verification](https://help.stxapp.ca/topics/account.md): Identity checks, location checks, account status.
- [Deposits and withdrawals](https://help.stxapp.ca/topics/payments.md): Interac e-Transfer, Autodeposit, timings.
- [Using the exchange](https://help.stxapp.ca/topics/using-the-exchange.md): Reading a market, orders, getting paid.
- [Fees](https://help.stxapp.ca/topics/fees.md): Maker orders are free; taker fees by tier.
- [Loyalty program](https://help.stxapp.ca/topics/loyalty-program.md): STX Points, tiers and referral codes.
- [Responsible gaming](https://help.stxapp.ca/topics/responsible-gaming.md): Limits, cool-off and self-exclusion.
- [Glossary](https://help.stxapp.ca/topics/glossary.md): Balances, positions and settlement terms.

## Full text

- [llms-full.txt](https://help.stxapp.ca/llms-full.txt): every page above in one file