# Account and verification

> Identity checks, location checks, account status.

Source: https://help.stxapp.ca/topics/account/

- [Verifying your identity](https://help.stxapp.ca/articles/verifying-your-identity/): Why STX verifies your identity, what to expect, and what to do if your account is still pending review.
- [Location checks](https://help.stxapp.ca/articles/location-checks/): STX confirms you are in Ontario each time you wager. How the check works on phone and web, and how to fix a failed check.
- [Account status](https://help.stxapp.ca/articles/account-status/): What it means when your account is pending, locked, inactive (dormant), in cool off, self-excluded, suspended or closed, and what to do.
- [I can't log in](https://help.stxapp.ca/articles/cant-log-in/): What to do if you forgot your password or the email on your account, your account is locked or dormant, or it says it is not active.
- [Changing your details](https://help.stxapp.ca/articles/changing-your-details/): How to update your name, address, email or phone number on your STX account.
- [Closing your account](https://help.stxapp.ca/articles/closing-your-account/): How to close your STX account, and how to take a break instead.