Responsible Gaming at STX
STX is committed to keeping play entertaining. This page explains how our exchange works, what the odds mean, the warning signs to watch for, the tools that keep you in control, and where to get help 24/7.
Need help now?
Call ConnexOntario at 1-866-531-2600. It’s free, confidential and available 24/7.
1. How STX Works
STX is a sports wagering exchange, not a traditional sportsbook. You buy and sell positions on sporting outcomes with other players, and STX doesn’t take the other side of your wager.
- Prices reflect the market. Other players’ buy and sell orders set each price, and STX does not set it.
- You can trade before the result. You can sell a position before an event ends to lock in a gain or limit a loss.
- Fees apply to some wagers. Wagers that add an order to the market (maker) are free. Wagers that fill an existing order (taker) pay a small fee based on the price and your loyalty tier, charged when the order fills. Your potential fee is shown before you confirm. Fee Schedule
STX is not a financial or investment tool. It is designed and intended solely for betting on sports.
Learn more: What is STX? · Reading a Market · Place a Wager · Limit Orders · Glossary
2. Understanding Prices and Odds
Every STX market is a YES or NO question, and each contract settles at $1 if the answer is YES and $0 if it’s NO. The price, shown on a 0 to 100 scale, is the market’s estimate of how likely YES is. For example, a price of 68¢ means about a 68% chance.
- A buyer at 68¢ risks 68¢ to win 32¢ per contract. That means about a 32% chance of losing what you paid.
- A seller at 68¢ risks 32¢ to win 68¢ per contract.
- You can also show prices as American odds (-213) or decimal odds (1.47) in your settings.
No outcome is guaranteed, and losing is a normal part of wagering. Every past result is independent, so a run of wins or losses doesn’t change what happens next. After fees, most players lose money over time.
Learn more: 0 to 100 Pricing · Reading a Market · I won. When do I get paid? · Fees
3. Tips for Keeping Play Fun
- Treat wagering as entertainment you pay for, not a way to make money.
- Set a budget and time limit before you start, and use our Player Protection Tools (section 7) to enforce them.
- Only wager money you can afford to lose. Never use money meant for bills, rent or savings.
- Don’t chase losses.
- Don’t wager when you’re upset, stressed, or under the influence of alcohol or drugs.
- Take regular breaks and balance wagering with other activities.
4. Know the Signs of Problem Gambling
Problem gambling can be hard to spot because it has no obvious physical symptoms. Watch for these signs in yourself or someone close to you:
- Wagering more over time to get the same excitement
- Gambling more than you can afford, or borrowing money to gamble
- Repeatedly trying and failing to cut back
- Feeling restless or irritable when you can’t gamble
- Gambling to escape stress or emotional pain
- Hiding or lying about gambling
- Friends or family expressing concern
- Strained relationships, or being unable to focus on anything else
If any of these sound familiar, take the self-assessment (section 6) or see Get Help (section 8).
5. Myths vs. Facts
| Myth | Fact |
|---|---|
| “I’m due for a win.” | Each event is independent. Past results don’t affect future outcomes. |
| “I know the sport, so I can’t lose.” | Knowledge doesn’t control outcomes, and every wager carries risk. |
| “I can win back what I lost.” | Chasing losses usually leads to bigger losses. |
| “Gambling is a way to make money.” | Wagering is entertainment, and most players lose money over time. |
| “Problem gambling only affects people who wager a lot.” | Harm can start at any level of play. |
6. Problem Gambling Self-Assessment Tool
Take a few moments to reflect on your gambling over the past 12 months.
This confidential self-assessment takes about two minutes. It may help you better understand your gambling habits and find the responsible gaming tools and support resources that are right for you. There are no right or wrong answers, so please answer each question as honestly as you can.
If your results suggest your gambling may be causing harm, consider setting limits or taking a break (section 7), or call ConnexOntario at 1-866-531-2600.
7. Player Protection Tools
When you first log in, we’ll prompt you to set limits. You can add or change them at any time from your account settings.
| Tool | What it does | Help article |
|---|---|---|
| Deposit Limit | Caps your deposits daily, weekly or monthly | Deposit Limits |
| Loss Limit | Caps your net losses daily, weekly or monthly | Loss Limit |
| Max Wager Limit | Caps the size of each order or your total open orders | Max Wager Limit |
| Time Limit | Limits how long you can stay logged in | Time Limits |
| Cool Off | Takes a short break, from 1 day up to 3 months. You’re logged out immediately, can’t log in until it ends, and are removed from marketing. It can’t be reversed. | Cool Off Period |
| Self-Exclusion | Blocks access for 6 months, 1 year or 5 years and removes you from all marketing | Self Exclusion Period |
| BetGuard | Self-exclude from all regulated online gambling sites in Ontario in one step | betguard.ca |
| Close Account | Permanently closes your account | Closing your account |
About BetGuard. BetGuard is iGaming Ontario’s centralized self-exclusion program. Registering with BetGuard excludes you from every regulated online gambling site in Ontario, including STX. You register directly on the BetGuard website. BetGuard is governed by iGaming Ontario’s terms and conditions. BetGuard and STX self-exclusion are separate programs. Registering with one doesn’t change or cancel the other, and their terms may end on different dates.
Withdraw any balance before you start a Cool Off or Self-Exclusion, or contact us for help. When a self-exclusion ends, you’ll need to opt back in to receive promotions.
8. Get Help
Free, confidential support is available 24/7:
- ConnexOntario: 1-866-531-2600 · connexontario.ca
- Gamblers Anonymous Toronto: 1-855-222-5542 · gatoronto.ca
- Evive (formerly GamTalk): peer support community for gambling harm · getevive.com
- Credit Canada: free non-profit credit counselling · creditcanada.com
- 9-8-8 Suicide Crisis Helpline: call or text 9-8-8 · 988.ca
- Responsible Gambling Council: responsiblegambling.org
- STX Support: help.stxapp.ca/contact or contactus@stxapp.ca. Our team can help you set limits, take a break or self-exclude.
More resources: Responsible Gaming Resources
9. Underage Gambling
You must be 19 or older to wager in Ontario. STX verifies the age and identity of every player before they can wager, and we don’t market to anyone under 19.
Learn more: Who Can Join · Verifying Your Identity
Parents and guardians:
- Keep your login details and payment cards secure.
- Don’t leave devices logged in to wagering accounts.
- Use parental-control or filtering software to block gambling sites on shared devices.
- Talk with young people about the risks of gambling.
If you think a minor is using an STX account, contact contactus@stxapp.ca right away.
Last updated