Account status

Pending review

Your identity has not been verified yet, so you cannot deposit or wager. See Verifying your identity.

Locked

After three unsuccessful login attempts, your account is locked. Tap Forgot Password in the app and follow the link we email you to reset your password. You can log in again as soon as it is reset.

Inactive (dormant)

An account becomes dormant after 24 months without a login. We email you about 60 days before that happens; logging in before then keeps the account active. If your account is already dormant, contact us from the email address on the account about the account and any balance left on it. We may ask you to verify your identity again.

Cool off and self-exclusion

You chose a break from wagering. You are logged out and cannot log back in until the period ends. To get your funds back during that period, email contactus@stxapp.ca. See Cool off period and Self-exclusion period.

Suspended or restricted

We may suspend or restrict an account while we review its verification, a deposit or withdrawal, or a possible breach of the house rules. We will contact you by email if we need anything. If you think your account has been restricted by mistake, contact us.

Closed

The account has been closed, either at your request or by STX. See How do I close my account?.