# Withdrawing funds

> How to withdraw from your STX account, how withdrawals are reviewed, and why a withdrawal can take longer.

Source: https://help.stxapp.ca/payments/withdrawing-funds/

To withdraw, log in, go to **Transactions** and request a withdrawal to your account by Interac e-Transfer. Withdrawals are sent by Interac e-Transfer only. You can withdraw up to your [available balance](https://help.stxapp.ca/glossary/available-balance/).

## Set up Interac Autodeposit first

Withdrawals go to your bank by Interac e-Transfer **Autodeposit**, so you need Autodeposit turned on in your online banking, for the **same email address** as your STX account. If you see "You are not an auto-deposit user", set up Autodeposit with your bank, then request the withdrawal again.

If your bank's Autodeposit uses a different email address from your STX account, [contact us](https://help.stxapp.ca/contact/) to change the email on your account. We will verify your identity first. If Autodeposit is set up and you still see the message, check the setup with your bank: the message comes from Interac.

## What happens after I request a withdrawal

1. The amount is held in your account straight away, so it cannot be used for new wagers while the withdrawal is in progress.
2. Our payments team reviews the request.
3. Once approved, the money is sent to you. How long it takes to reach your bank depends on your bank.

## How long does a withdrawal take?

Every withdrawal is reviewed before it is sent. Most go through without any action from you; some need a closer look, see below.

## Can I cancel a withdrawal?

Yes, while it is still pending. [Contact us](https://help.stxapp.ca/contact/) from the email address on your account and we will cancel it; the money goes back to your available balance.

## Why is my withdrawal taking longer?

Withdrawals are reviewed before they are sent, and some need a closer look, for example:

- your identity verification is incomplete, or we need an updated document; or
- the funds were deposited and then withdrawn without being used for wagering, which we are required to review.

We will email you if we need anything from you. If you have not heard from us, [contact us](https://help.stxapp.ca/contact/) with the amount and the date of your request.

## Why can't I withdraw my full balance?

Money tied up in open orders or open positions is not available to withdraw until the orders are cancelled or the positions settle. See [Why is my balance different?](https://help.stxapp.ca/payments/why-is-my-balance-different/).

## I am on a cool off or self-exclusion period

You cannot log in during the period, but you can still get your money back. Email [contactus@stxapp.ca](mailto:contactus@stxapp.ca).