# I can't log in

> What to do if you forgot your password or the email on your account, your account is locked or dormant, or it says it is not active.

Source: https://help.stxapp.ca/account/cant-log-in/

## I forgot my password

Tap **Forgot Password** on the login screen and follow the link we email you to set a new one.

## I forgot which email I signed up with

Try **Forgot Password** with each email address you use. If none works, [contact us](https://help.stxapp.ca/contact/) with your full name and phone number and we will help you find your account. We never ask for your password.

## My account is locked

After three unsuccessful login attempts, your account is locked. Reset your password with **Forgot Password**, then log in with the new one.

## It says my account is dormant or not active

- **Dormant:** an account becomes dormant after 24 months without a login. [Contact us](https://help.stxapp.ca/contact/) from the email address on the account.
- **Not active, or awaiting approval:** your identity check is not finished. See [Verifying your identity](https://help.stxapp.ca/account/verifying-your-identity/).

For every status and what it means, see [Account status](https://help.stxapp.ca/account/account-status/).